Faq

How long does shipping take?

We offer standard and expedited shipping options. Standard shipping typically takes 5-10 business days within the continental US. Expedited shipping takes 2-3 business days. International shipping times vary by destination. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, SoleilLoom ships to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the fulfillment process.

What is your return policy?

We want you to love your SoleilLoom purchase. You may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are final sale and not eligible for return.

How do I start a return or exchange?

To initiate a return or exchange, please email our customer care team at [email protected] with your order number and the items you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

When will I receive my refund?

Once we receive your return at our warehouse, it will be processed within 5-7 business days. You will receive an email confirmation upon completion. Please allow additional time for the refund to appear on your original payment method statement, depending on your bank or card issuer.

How should I care for my knitwear and garments?

To ensure the longevity of your SoleilLoom items, please refer to the care label inside each garment. Generally, we recommend hand washing or gentle machine washing in cold water with similar colors, laying flat to dry, and avoiding direct heat or sunlight for our sweaters, cardigans, knit dresses, and skirts.

Do your sizes run true to size?

Our sizing is designed to be consistent with standard US sizing. For the best fit, we recommend reviewing the detailed size chart provided on each product page, which includes specific garment measurements. If you are between sizes or have specific fit questions, please contact [email protected] for guidance.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption to protect your information.

Is my payment information secure?

Absolutely. SoleilLoom uses industry-standard Secure Sockets Layer (SSL) technology to encrypt all personal and payment information during transmission. We do not store your full credit card details on our servers.

How can I get help with my order or a product question?

Our dedicated customer support team is here to assist you. For the fastest service, please email us at [email protected]. Please include your order number (if applicable) and details about your inquiry. We strive to respond to all emails within 24-48 hours during business days.