Privacy policy

Our Commitment to Your Privacy

At SoleilLoom, we are dedicated to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.soleilloom.com and make purchases of our products, including sweaters, cardigans, t-shirts, tanks, knit dresses, and skirts.

By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

Information You Provide:

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you place an order or contact us.
  • Transaction and Payment Data: Details about purchases you make. Please note that all payment transactions are processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
  • Communication Data: Any correspondence when you contact our customer support via email.

Information Collected Automatically:

  • Technical & Usage Data: Including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand customer preferences. You can control cookie settings through your browser.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including sending order confirmations and shipping notifications.
  • To communicate with you, respond to your inquiries, and provide customer support via [email protected].
  • To improve, personalize, and optimize our website, products, and services.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you marketing communications (like newsletters or promotions) if you have opted in to receive them. You can opt-out at any time.

Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, and marketing assistance. These parties are contractually obligated to protect your data.
  • Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Storage and International Transfers

Your information is stored on secure servers. We implement appropriate technical and organizational measures to protect your data. As we operate internationally, your data may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where necessary.

Data Security

We prioritize the security of your personal data. We use industry-standard security measures, including encryption (SSL) for data transmission, to protect against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, update, or correct your data.
  • The right to request deletion of your personal data.
  • The right to restrict or object to certain processing activities.
  • The right to data portability.
  • The right to withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]