Tracking order
Thank you for choosing SoleilLoom. We are committed to keeping you informed about the status of your order every step of the way. Once your order is processed and shipped, you can easily track its journey to your doorstep.
How to Track Your Order
- Order Confirmation: Shortly after placing your order, you will receive an order confirmation email at the email address you provided. This email contains your order number and a summary of your purchase.
- Shipping Confirmation: Once your package leaves our warehouse, we will send you a shipping confirmation email. This crucial email will contain your tracking number and the name of the carrier (e.g., USPS, FedEx, DHL, etc.).
- Using Your Tracking Information: With the tracking number and carrier name, you can monitor your package's real-time location and estimated delivery date.
Please note: It may take 24-48 hours for the tracking information to become active in the carrier's system after you receive the shipping email.
Track Your Package
You can track your package directly on the carrier's website using the link provided in your shipping email. Alternatively, you can use a universal package tracking service for added convenience.
We recommend using the following reliable third-party tracking platform:
17Track
17Track is a comprehensive global package tracking website that supports most international carriers.
How to use it: Simply visit their website, paste your tracking number into the search bar, and click "Track". The site will display the latest status and location of your parcel.
Need Assistance?
If you have not received your shipping confirmation email within 5 business days, if your tracking information has not updated for an extended period, or if you have any other questions regarding your order status, our customer support team is here to help.
Please contact us via email at [email protected]. For the fastest service, kindly include your order number in your inquiry.
We appreciate your business and hope you love your SoleilLoom purchase!